Accessible Customer Service Policy

AICA Services Inc (AICA) is committed to providing all products and services in a manner that follows the principles of dignity, independence, integration and equal opportunity.

AICA's policies, procedures and practices are consistent with the Accessibility Standard for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005 and addresses the use of assistive devices, use of service animals and support persons; notification of service disruption; staff training; and process of receiving and responding to feedback.

Your feedback is important to us

We welcome your comments and suggestions to assist us to promote the principles of dignity, independence, integration and equal opportunity for persons with disabilities.

To provide feedback or request documentation, please contact us.

By email: administration@aica.ca

By mail:
Accessibility Policy
AICA Services Inc.
277 Wellington Street West
Toronto, Ontario M5V 3H2

By phone:
416-204-3389 or 1-800-267-4734, ext. 3389